Device Guides

Samsung Galaxy A5

Change device Change device

I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.

List view

1. 1. Connect mobile phone and computer

Connect the data cable to the phone socket and to your computer's USB port.

2. 2. Select USB connection setting

Slide your finger down the display starting from the top edge of your mobile phone.
Tap Connected as a media device.
Tap Media device (MTP) until the function is turned on.

3. 3. Transfer files

Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight a file and move or copy it to the required location.
Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks