Device Guides

Samsung Galaxy A5

Change device Change device

I can't access the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Mobile data is turned off on your mobile phone: Turn on mobile data.

List view

1. 1. Turn mobile data on or off

Slide your finger down the display starting from the top edge of your mobile phone.
Tap Mobile data to turn the function on or off.

2. 2. Return to the home screen

Tap the Home key to return to the home screen.
Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks