Device Guides

Samsung Galaxy A5 (2017)

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I can't play music

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

We found 4 possible causes:

  1. The selected audio file is not supported by the music player
  2. No audio files have been transferred to your mobile phone
  3. The headset isn't working
  4. The audio file is damaged
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