Device Guides
Samsung Galaxy A5 (2017)
I can't use my mobile phone's internet connection
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Mobile data is turned off: Turn on mobile data.
List view
1. Turn mobile data on or off
Slide two fingers downwards starting from the top the screen.
Tap Mobile data to turn the function on or off.
2. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 3
Slide two fingers downwards starting from the top the screen.
Step 2 of 3
Tap Mobile data to turn the function on or off.
Step 3 of 3
Tap the Home key to return to the home screen.
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