Device Guides
Samsung Galaxy A5 (2017)
I can't connect to another Bluetooth device
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Bluetooth is turned off on your mobile phone: Turn on Bluetooth.
List view
1. Turn Bluetooth on or off
Slide two fingers downwards starting from the top the screen.
Tap Bluetooth to turn the function on or off.
2. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 3
Slide two fingers downwards starting from the top the screen.
Step 2 of 3
Tap Bluetooth to turn the function on or off.
Step 3 of 3
Tap the Home key to return to the home screen.
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