Device Guides

Samsung Galaxy A5 (2017)

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Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on Bluetooth and Bluetooth visibility.

Possible cause 1:

Bluetooth or Bluetooth visibility is turned off on your mobile phone


Turn on Bluetooth and Bluetooth visibility.

Turn Bluetooth on or off
Slide two fingers downwards starting from the top the screen.
Tap Bluetooth to turn the function on or off.
Return to the home screen
Tap the Home key to return to the home screen.

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