Device Guides

Samsung Galaxy A5 (2017)

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I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Cancel all diverts.

Possible cause 1:

Divert of all calls is turned on

Solution:

Cancel all diverts.

Find "Voice call"
Tap Phone.
Tap the menu icon.
Tap Settings.
Tap More settings.
Tap Call forwarding.
Tap Voice call.
Cancel all diverts
Tap the required divert type.
Tap DISABLE.
Return to the home screen
Tap the Home key to return to the home screen.

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