Device Guides
Samsung Galaxy A5 (2017)
No ringtone is heard on incoming calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Silent mode is turned on: Turn off silent mode.
List view
1. Turn silent mode on or off
Slide two fingers downwards starting from the top the screen.
Tap the sound settings icon the necessary number of times to turn silent mode on or off.
Step 1 of 2
Slide two fingers downwards starting from the top the screen.
Step 2 of 2
Tap the sound settings icon the necessary number of times to turn silent mode on or off.
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