Device Guides

Samsung Galaxy A5 (2017)

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Android 6.0

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This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

There's an error in the operating system on your mobile phone: Restart your mobile phone.

List view

Tap and hold On/Off.

At the same time, tap and hold the Bottom volume key until your mobile phone is restarted.

See how to turn on your mobile phone.

Step 1 of 2

Tap and hold On/Off.

Step 2 of 2

At the same time, tap and hold the Bottom volume key until your mobile phone is restarted.

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