Device Guides

Samsung Galaxy A5 (2017)

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My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off the screen lock.

Possible cause 1:

The screen lock is turned on

Solution:

Turn off the screen lock.

Turn on screen lock
Briefly tap On/Off.
Turn off screen lock
Briefly tap On/Off and slide you finger across the screen.
Set automatic screen lock
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Display.
Tap Screen timeout.
Tap the required setting.
Return to the home screen
Tap the Home key to return to the home screen.

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