Device Guides
Samsung Galaxy A5 (2017)
I can't turn on my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The battery is flat: Charge the battery.
List view
1. Charge the battery
Connect the charger to the socket and to a power point.
When the battery charging icon is displayed, charging is in progress.
When your mobile phone is turned on, you can always see the battery power level. The bigger the coloured section of the battery icon, the more power.
Step 2 of 3
When the battery charging icon is displayed, charging is in progress.
Step 3 of 3
When your mobile phone is turned on, you can always see the battery power level. The bigger the coloured section of the battery icon, the more power.
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