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Samsung Galaxy A3

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Write an email correctly.

Step 1 of 13

1. Tap Apps.

Step 2 of 13

2. Tap Email.

Step 3 of 13

3. Slide your finger right on the display.Tap Inbox below the required email account.

Step 4 of 13

4. Tap the new email icon.

Step 5 of 13

5. Key in the first letters of the required contact.Matching contacts are displayed.Tap the required contact.Repeat the procedure to add more recipients.

Step 6 of 13

6. Tap Subject and key in a subject.

Step 7 of 13

7. Tap the text input field.Write the text for your email.

Step 8 of 13

8. Tap the attachment icon.

Step 9 of 13

9. Tap My Files.Go to the required folder.

Step 10 of 13

10. Tap the box next to the required file.

Step 11 of 13

11. Tap Done.

Step 12 of 13

12. Tap the send icon when you've finished your email.

Step 13 of 13

13. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

The email is written incorrectly

Solution:

Write an email correctly.

1. Find "Email"

Tap Apps.

Tap Email.

2. Select email account

Slide your finger right on the display.
Tap Inbox below the required email account.

3. Create new email

Tap the new email icon.

4. Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.

5. Enter subject

Tap Subject and key in a subject.

6. Write the text

Tap the text input field.
Write the text for your email.

7. Attach file

Tap the attachment icon.

Tap My Files.
Go to the required folder.

Tap the box next to the required file.

Tap Done.

8. Send the email

Tap the send icon when you've finished your email.

9. Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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