Device Guides
I can't receive any calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Call divert is turned on: Turn off call divert.
List view
1. 1. Find "Voice call"
Tap Phone.
Tap Keypad.
Tap the menu icon.
Tap Settings.
Tap Call.
Tap More settings.
After a moment the current settings are displayed.
After a moment the current settings are displayed.
Tap Call forwarding.
Tap Voice call.
2. 2. Cancel all diverts
After a moment the current settings are displayed.
Tap each of the following options:
Always forward
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Tap Disable.
Repeat until all diverts have been turned off.
Repeat until all diverts have been turned off.
3. 3. Return to the home screen
Tap the Home key to return to the home screen.