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Samsung Galaxy A3

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My mobile phone doesn't play a message tone when I receive a message

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Choose message tone.

Step 1 of 9

1. Tap Messages.

Step 2 of 9

2. Tap the menu icon.

Step 3 of 9

3. Tap Settings.

Step 4 of 9

4. Tap Notifications.

Step 5 of 9

5. Tap Status bar until the function is turned on.

Step 6 of 9

6. Tap Notification sound.

Step 7 of 9

7. Tap the different message tones to listen to them.

Step 8 of 9

8. Once you've found a message tone you like, tap Done.

Step 9 of 9

9. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

The message tone has been turned off

Solution:

Choose message tone.

1. Find "Settings"

Tap Messages.

Tap the menu icon.

Tap Settings.

2. Turn on notifications

Tap Notifications.

Tap Status bar until the function is turned on.

3. Choose message tone

Tap Notification sound.

Tap the different message tones to listen to them.

Once you've found a message tone you like, tap Done.

4. Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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