Device Guides


I can't use my modem as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The modem settings are wrong: Restore factory default settings.

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1. Restore factory default settings

Turn the back of your modem towards you.
Tap and hold the Factory reset button for about 7 seconds using a sharp-pointed object (such as a paper clip). Wait while your modem restores the factory default settings.
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