Device Guides
The internet connection is intermittent
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
The wireless connection to the modem Wi-Fi Hotspot is unstable: Change Wi-Fi Hotspot channel.
List view
1. Change Wi-Fi Hotspot channel
Click Advanced Settings.

Click Wireless.

Click the drop down list next to "Channel".

Click the required channel.

Click Apply/Save. You can now establish a connection to your Wi-Fi Hotspot using the new channel.
