Device Guides


The internet connection is intermittent

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

The wireless connection to the modem Wi-Fi Hotspot is unstable: Change Wi-Fi Hotspot channel.

List view

1. Change Wi-Fi Hotspot channel

Click Wi-Fi.
Click the drop down list next to "Channel Selection" below the required Wi-Fi network.
Click the required channel.
Click Apply.
Click Continue. You can now establish a connection to your Wi-Fi Hotspot using the new channel.
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