Device Guides

The internet connection is intermittent

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Optimise Wi-Fi signal.

Possible cause 4:

The location of your modem isn't optimum


Optimise Wi-Fi signal.

Optimise Wi-Fi signal
Do not place your modem in drawers and cupboards or near windows and mirrors.
Do not place your modem close to a wall and electronic equipment such as baby monitors and wireless phones which may interrupt the Wi-Fi signal.
Place your modem centrally in your home or near the place where the Wi-Fi Hotspot is used the most.
Place your modem as high up as possible.
Place your modem in an area with no obstacles which could block the Wi-Fi signal.

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