Device Guides

OPTUS Ultra WiFi 5G Modem

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Mac OS Sonoma

Windows 11

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This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

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Turn the back of your router towards you.

Insert the included opener into the small hole in the SIM holder.

Remove the SIM holder from your router.

Turn your SIM as illustrated in the SIM holder.

Please note: your router only supports nano SIMs. If you’re using a newly provided SIM, push out the smallest SIM (white) from the SIM holder.

Place your SIM in the SIM holder and insert the SIM holder into your router.

Step 1 of 5

Turn the back of your router towards you.

Step 2 of 5

Insert the included opener into the small hole in the SIM holder.

Step 3 of 5

Remove the SIM holder from your router.

Step 4 of 5

Turn your SIM as illustrated in the SIM holder.

Step 5 of 5

Place your SIM in the SIM holder and insert the SIM holder into your router.

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