Device Guides


The internet connection speed is lower than expected

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

OPTUS Ultra WiFi 5G Modem
OPTUS Ultra WiFi 5G Modem

We found 2 possible causes:

  1. You're downloading files using a peer-to-peer program
  2. Not sufficient network coverage
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