Device Guides


The internet connection speed is lower than expected

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

OPTUS Ultra Wi-Fi Gen 2
OPTUS Ultra Wi-Fi Gen 2

We found 4 possible causes:

  1. You're downloading files using a peer-to-peer program
  2. The modem software hasn't been updated
  3. The quality of the internet line is low
  4. You're using a wireless connection to your modem
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