Device Guides

I can't use my modem as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The modem settings are wrong: Restore factory default settings.

List view

1. Find "Maintenance"

Click Settings.
Click "Continue" below "Modem Settings".
Click Maintenance.

2. Back up existing settings

Click Backup & Restore.
Click Create Backup file.

3. Restore factory default settings

Click Restart.
Click Factory reset modem.
Click Factory reset modem.
Click Continue and wait while your modem restores the factory default settings.
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