Device Guides

I can't establish a wireless connection to my modem

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your Wi-Fi Hotspot has a name identical to another Wi-Fi Hotspot: Change the name of your Wi-Fi Hotspot.

List view

1. Change Wi-Fi Hotspot name

Click My Wi-Fi.
Click the field next to "Wi-Fi Name (SSID)" below the required Wi-Fi network and key in the required name for the Wi-Fi Hotspot.
Click Apply.
Please note: the internet connection is ended and you need to establish a wireless internet connection again with the new settings.
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