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Optus Ultra Wi-Fi Gen 2
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I can't turn on my modem
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your modem hasn't been connected correctly: Remove all cables from your modem and reconnect them making sure they are connected properly in the correct sockets and ports. See how to connect your modem correctly.
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1. Insert SIM
Turn the back of your modem towards you.
Take hold of the SIM slot cover and remove it.
Orient the micro SIM to match the image near the slot.
Please note: your modem only supports micro SIMs. If you’re using a newly provided SIM, push out the middle sized SIM from the SIM holder.
Slide the micro SIM into the slot until you feel it click into place.
Place the cover over the SIM slot and press it into place.
2. Connect internet connection
To use an NBN FTTP (Fibre to the Premises)/NBN HFC (Hybrid Fibre Coaxial) connection, you need to connect one end of the network cable (red connector) to the "WAN" port in your modem. Connect the other end of the network cable (red connector) to the "Uni-D" port in your NBN Connection Box.
To use an NBN FTTN (Fibre to the Node)/NBN FTTB (Fibre to the Basement) connection, you need to connect one end of the network cable (grey connector) to the "DSL" port in your modem and the other end directly to the wall phone socket.
Please note: you need to remove any existing cables or filters from the wall phone socket in order to use an NBN FTTN connection.
To use an NBN FTTC (Fibre to the Curb) connection, you need to connect one end of the network cable (red connector) to the "WAN" port in your modem. Connect the other end of the network cable (red connector) to the "Gateway" port in your NBN Connection Device.
3. Connect modem and computer
Connect the cable (yellow connector) to one of the "LAN" ports in your modem and to your computer.
You can also establish a wireless connection to your modem.
4. Turn on modem
Connect the power supply to the power plug and to a power point.
Tap On/Off to turn on your modem.
When the "Internet" LED is green, an internet connection has been established and your modem is ready for use.
If you've connected an FTTN/FTTB connection, the "DSL" LED should have a solid green light. If the "Internet" LED is blue, it may indicate the SIM 4G connection is in use and you should check that the cable is correctly connected.
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