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Optus E8372 4G USB WiFi Modem

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I've established a connection to the router but I can't browse the internet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Key in the correct APN.

Step 1 of 19

1. Connect your router to your computer's USB port.

Step 2 of 19

2. Do the following in Mac OS X:Click the Wi-Fi icon.

Step 3 of 19

3. Click the name of your Wi-Fi Hotspot.

Step 4 of 19

4. You can see the name and password for your Wi-Fi hotspot under the cover.

Step 5 of 19

5. Key in the password for your Wi-Fi Hotspot and click Join.A connection to your Wi-Fi Hotspot is established.

Step 6 of 19

6. Open a browser.Key in 192.168.1.1 in the address bar and tap Enter.Highlight the field below "User name" and key in admin

Step 7 of 19

7. Highlight the field below "Password" and key in admin

Step 8 of 19

8. Click Log In.

Step 9 of 19

9. If you're asked to key in your PIN:Highlight the field next to "PIN code" and key in your PIN (default is 0000).

Step 10 of 19

10. Click Apply.

Step 11 of 19

11. Click Settings.

Step 12 of 19

12. Click Dial-up.

Step 13 of 19

13. Click Profile Management.

Step 14 of 19

14. Click New Profile.

Step 15 of 19

15. Highlight the field next to "Profile name" and key in Optus Yes Internet

Step 16 of 19

16. Highlight the field next to "APN".If you're an Optus Business customer:Key in yesbusiness If you're an Optus Connect customer:Key in connect If you're an Optus Connectcap customer:Key in connectcap If you're an Optus Connectme customer:Key in connectme If you're an Optus Prepaid customer:Key in preconnect

Step 17 of 19

17. Click Save.

Step 18 of 19

18. Click Log Out.

Step 19 of 19

19. Click OK to confirm.

Did this solution solve the problem? Yes No

Possible cause 3:

Wrong APN

Solution:

Key in the correct APN.

1. Connect router

Connect your router to your computer's USB port.

2. Establish connection to Wi-Fi Hotspot

Do the following in Mac OS X:
Click the Wi-Fi icon.

Click the name of your Wi-Fi Hotspot.

You can see the name and password for your Wi-Fi hotspot under the cover.

Key in the password for your Wi-Fi Hotspot and click Join.
A connection to your Wi-Fi Hotspot is established.

3. Establish a connection to the router web interface

Open a browser.
Key in 192.168.1.1 in the address bar and tap Enter.
Highlight the field below "User name" and key in admin

Highlight the field below "Password" and key in admin

Click Log In.

If you're asked to key in your PIN:
Highlight the field next to "PIN code" and key in your PIN (default is 0000).

Click Apply.

4. Find "Profile Management"

Click Settings.

Click Dial-up.

Click Profile Management.

5. Create new data connection

Click New Profile.

6. Enter data connection name

Highlight the field next to "Profile name" and key in Optus Yes Internet

7. Enter APN

Highlight the field next to "APN".
If you're an Optus Business customer:
Key in yesbusiness
If you're an Optus Connect customer:
Key in connect
If you're an Optus Connectcap customer:
Key in connectcap
If you're an Optus Connectme customer:
Key in connectme
If you're an Optus Prepaid customer:
Key in preconnect

8. Save data connection

Click Save.

9. Exit

Click Log Out.

Click OK to confirm.

Did this solution solve the problem?

Yes No

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