Device Guides
I can't establish a wireless connection to my router
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your Wi-Fi Hotspot has a name identical to another Wi-Fi Hotspot: Change the name of your Wi-Fi Hotspot.
List view
1. 1. Connect router
Connect your router to your computer's USB port.
2. 2. Establish connection to Wi-Fi Hotspot
Do the following in Windows:
Click the network icon.
Click the network icon.
Highlight the name of your Wi-Fi Hotspot and click Connect.
You can see the name and password for your Wi-Fi hotspot under the cover.
Key in the password for your Wi-Fi Hotspot and click OK.
A connection to your Wi-Fi Hotspot is established.
A connection to your Wi-Fi Hotspot is established.
3. 3. Establish a connection to the router web interface
Open a browser.
Key in 192.168.1.1 in the address bar and tap Enter.
Highlight the field below "User name" and key in admin
Key in 192.168.1.1 in the address bar and tap Enter.
Highlight the field below "User name" and key in admin
Highlight the field below "Password" and key in admin
Click Log In.
If you're asked to key in your PIN:
Highlight the field next to "PIN code" and key in your PIN (default is 0000).
Highlight the field next to "PIN code" and key in your PIN (default is 0000).
Click Apply.
4. 4. Find "WLAN Basic Settings"
Click Settings.
Click WLAN.
Click WLAN Basic Settings.
5. 5. Enter Wi-Fi Hotspot name
Highlight the field next to "SSID" and key in the required name for your Wi-Fi Hotspot.
6. 6. Enter Wi-Fi Hotspot password
Highlight the field next to "WPA pre-shared key" and key in the required password for your Wi-Fi Hotspot.
7. 7. Save settings
Click Apply.
8. 8. Exit
Click Log Out.
Click OK to confirm.