Device Guides
I can't establish a wireless connection to my router
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Wrong password on your computer: If you've forgotten your password, you can establish a connection using your new password.
List view
1. 1. Turn on your router
Tap and hold On/Off.
2. 2. Establish connection to Wi-Fi Hotspot
Do the following in Windows:
Click the Windows icon.
Click the Windows icon.
Click Connect To.
If required, click the refresh icon.
You can see the name and password for your Wi-Fi Hotspot by tapping the WPS key twice in quick succession.
Highlight the name of your Wi-Fi Hotspot and click Connect.
Key in the password for your Wi-Fi Hotspot and click Connect.
Click Close.
A connection to your Wi-Fi Hotspot is established.
A connection to your Wi-Fi Hotspot is established.
3. 3. Establish a connection to the internet
Open a browser.
Key in 192.168.1.1 in the address bar and tap Enter.
Key in 192.168.1.1 in the address bar and tap Enter.
If you're asked to key in your PIN:
Highlight the field next to "PIN code" and key in your PIN.
Highlight the field next to "PIN code" and key in your PIN.
Click Apply.
If the router web interface tells you that no connection has been established:
Click CONNECT.
Click CONNECT.
Highlight the field below "Password" and key in admin
Click Log In.