Device Guides


I can't establish a wireless connection to my router

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Wrong password on your computer: If you've forgotten your password, you can establish a connection using your new password.

List view

1. 1. Turn on your router

Tap and hold On/Off.

2. 2. Establish connection to Wi-Fi Hotspot

Do the following in Windows:
Click the Windows icon.
Click Connect To.
If required, click the refresh icon.
You can see the name and password for your Wi-Fi Hotspot by tapping the WPS key twice in quick succession.
Highlight the name of your Wi-Fi Hotspot and click Connect.
Key in the password for your Wi-Fi Hotspot and click Connect.
Click Close.
A connection to your Wi-Fi Hotspot is established.

3. 3. Establish a connection to the internet

Open a browser.
Key in 192.168.1.1 in the address bar and tap Enter.
OPTUS E589 4G Mini WiFi Modem / Windows Vista
If you're asked to key in your PIN:
Highlight the field next to "PIN code" and key in your PIN.
Click Apply.
If the router web interface tells you that no connection has been established:
Click CONNECT.
Highlight the field below "Password" and key in admin
Click Log In.
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