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OPTUS E589 4G Mini WiFi Modem

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How to
Troubleshoot
Specs

I've established a connection to the router but I can't browse the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Wrong APN: Key in the correct APN.

List view

1. 1. Turn on your router

Tap and hold On/Off.

2. 2. Establish connection to Wi-Fi Hotspot

Do the following in Mac OS X:
Click the Wi-Fi icon.
You can see the name and password for your Wi-Fi Hotspot by tapping the WPS key twice in quick succession.
Click the name of your Wi-Fi Hotspot.
Key in the password for your Wi-Fi Hotspot and click OK.
A connection to your Wi-Fi Hotspot is established.

3. 3. Establish a connection to the router web interface

Open a browser.
Key in 192.168.1.1 in the address bar and tap Enter.
OPTUS E589 4G Mini WiFi Modem / Snow Leopard
If you're asked to key in your PIN:
Highlight the field next to "PIN code" and key in your PIN.
Click Apply.
Click Log In.
Highlight the field below "Password" and key in admin
Click Log In.

4. 4. Find "New Profile"

Click Connection Settings.
Click Profile Management.
Click New Profile.

5. 5. Enter data connection name

Highlight the field next to "Profile name" and key in a name.

6. 6. Enter APN

Highlight the field next to "APN".
If you're an Optus Business customer:
Key in yesbusiness
If you're an Optus Connect customer:
Key in connect
If you're an Optus Connectcap customer:
Key in connectcap
If you're an Optus Connectme customer:
Key in connectme
If you're an Optus Prepaid customer:
Key in preconnect

7. 7. Save and exit

Click Save.
Click Log Out.
Click OK.
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