Device Guides

I've established a connection to the router but I can't browse the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Optus E5776 WiFi Modem/Windows 7
Optus E5776 WiFi Modem/Windows 7

We found 5 possible causes:

  1. A firewall or an anti-virus program is blocking browser access to the internet
  2. Wrong APN
  3. Wrong or missing SIM
  4. Wrong security or network settings in the browser
  5. You haven't keyed in your PIN
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