Device Guides

Optus E5331 WiFi Modem

Change device

Windows Vista

Windows 7

Lion

Snow Leopard

Change device

Search in Optus E5331 WiFi Modem

I've established a connection to the router but I can't browse the internet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Key in the correct APN.

Step 1 of 23

1. Tap and hold On/Off.

Step 2 of 23

2. Do the following in Windows:Click the Windows icon.

Step 3 of 23

3. Click Connect To.

Step 4 of 23

4. If required, click the refresh icon.

Step 5 of 23

5. You can see the name and password for your Wi-Fi hotspot on the inside of the back cover.

Step 6 of 23

6. Highlight the name of your Wi-Fi Hotspot and click Connect.

Step 7 of 23

7. Key in the password for your Wi-Fi Hotspot and click Connect.

Step 8 of 23

8. Click Close.A connection to your Wi-Fi Hotspot is established.

Step 9 of 23

9. Open a browser.Key in 192.168.1.1 in the address bar and tap Enter.

Step 10 of 23

10. If you're asked to key in your PIN:Highlight the field next to "PIN code" and key in your PIN (default is 0000).

Step 11 of 23

11. Click Apply.

Step 12 of 23

12. Click Log In.

Step 13 of 23

13. Highlight the field below "User name" and key in admin

Step 14 of 23

14. Highlight the field below "Password" and key in admin

Step 15 of 23

15. Click Log In.

Step 16 of 23

16. Click Connection Settings.

Step 17 of 23

17. Click Profile Management.

Step 18 of 23

18. Click New Profile.

Step 19 of 23

19. Highlight the field next to "Profile name" and key in Optus Yes Internet

Step 20 of 23

20. Highlight the field next to "APN".If you're an Optus Business customer:Key in yesbusiness If you're an Optus Connect customer:Key in connect If you're an Optus Connectcap customer:Key in connectcap If you're an Optus Connectme customer:Key in connectme If you're an Optus Prepaid customer:Key in preconnect

Step 21 of 23

21. Click Save.

Step 22 of 23

22. Click Log Out.

Step 23 of 23

23. Click OK to confirm.

Did this solution solve the problem? Yes No

Possible cause 2:

Wrong APN

Solution:

Key in the correct APN.

1. Turn on your router

Tap and hold On/Off.

2. Establish connection to Wi-Fi Hotspot

Do the following in Windows:
Click the Windows icon.

Click Connect To.

If required, click the refresh icon.

You can see the name and password for your Wi-Fi hotspot on the inside of the back cover.

Highlight the name of your Wi-Fi Hotspot and click Connect.

Key in the password for your Wi-Fi Hotspot and click Connect.

Click Close.
A connection to your Wi-Fi Hotspot is established.

3. Establish a connection to the router web interface

Open a browser.
Key in 192.168.1.1 in the address bar and tap Enter.

If you're asked to key in your PIN:
Highlight the field next to "PIN code" and key in your PIN (default is 0000).

Click Apply.

Click Log In.

Highlight the field below "User name" and key in admin

Highlight the field below "Password" and key in admin

Click Log In.

4. Find "Profile Management"

Click Connection Settings.

Click Profile Management.

5. Create new data connection

Click New Profile.

6. Enter data connection name

Highlight the field next to "Profile name" and key in Optus Yes Internet

7. Enter APN

Highlight the field next to "APN".
If you're an Optus Business customer:
Key in yesbusiness
If you're an Optus Connect customer:
Key in connect
If you're an Optus Connectcap customer:
Key in connectcap
If you're an Optus Connectme customer:
Key in connectme
If you're an Optus Prepaid customer:
Key in preconnect

8. Save data connection

Click Save.

9. Exit

Click Log Out.

Click OK to confirm.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

{device-name}

No thanks