Device Guides


I've established a connection to the router but I can't browse the internet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Key in the correct APN.

Possible cause 2:

Wrong APN

Solution:

Key in the correct APN.

1. Turn on your router
Tap and hold On/Off.
2. Establish connection to Wi-Fi Hotspot
Do the following in Windows:
Click the Windows icon.
Click Connect To.
If required, click the refresh icon.
You can see the name and password for your Wi-Fi hotspot on the inside of the back cover.
Highlight the name of your Wi-Fi Hotspot and click Connect.
Key in the password for your Wi-Fi Hotspot and click Connect.
Click Close.
A connection to your Wi-Fi Hotspot is established.
3. Establish a connection to the router web interface
Open a browser.
Key in 192.168.1.1 in the address bar and tap Enter.
If you're asked to key in your PIN:
Highlight the field next to "PIN code" and key in your PIN (default is 0000).
Click Apply.
Click Log In.
Highlight the field below "User name" and key in admin
Highlight the field below "Password" and key in admin
Click Log In.
4. Find "Profile Management"
Click Connection Settings.
Click Profile Management.
5. Create new data connection
Click New Profile.
6. Enter data connection name
Highlight the field next to "Profile name" and key in Optus Yes Internet
7. Enter APN
Highlight the field next to "APN".
If you're an Optus Business customer:
Key in yesbusiness
If you're an Optus Connect customer:
Key in connect
If you're an Optus Connectcap customer:
Key in connectcap
If you're an Optus Connectme customer:
Key in connectme
If you're an Optus Prepaid customer:
Key in preconnect
8. Save data connection
Click Save.
9. Exit
Click Log Out.
Click OK to confirm.

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