Device Guides


I can't establish a wireless connection to my router

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your Wi-Fi Hotspot has a name identical to another Wi-Fi Hotspot: Change the name of your Wi-Fi Hotspot.

List view

1. 1. Turn on your router

Tap and hold On/Off.

2. 2. Establish connection to Wi-Fi Hotspot

Do the following in Windows:
Click the network icon.
You can see the name and password for your Wi-Fi hotspot on the inside of the back cover.
Highlight the name of your Wi-Fi Hotspot and click Connect.
Key in the password for your Wi-Fi Hotspot and click OK.
A connection to your Wi-Fi Hotspot is established.

3. 3. Establish a connection to the router web interface

Open a browser.
Key in 192.168.1.1 in the address bar and tap Enter.
OPTUS E5331 WiFi Modem/Windows 7
If you're asked to key in your PIN:
Highlight the field next to "PIN code" and key in your PIN (default is 0000).
Click Apply.
Click Log In.
Highlight the field below "User name" and key in admin
Highlight the field below "Password" and key in admin
Click Log In.

4. 4. Find "WLAN Basic Settings"

Click Settings.
Click WLAN.
Click WLAN Basic Settings.

5. 5. Enter Wi-Fi Hotspot name

Highlight the field next to "Name SSID" and key in the required name for your Wi-Fi Hotspot.

6. 6. Enter Wi-Fi Hotspot password

Highlight the field next to "WPA pre-shared key" and key in the required password for your Wi-Fi Hotspot.

7. 7. Save settings

Click Apply.

8. 8. Exit

Click Log Out.
Click OK to confirm.
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