Device Guides

I've established a connection to the internet but I can't browse the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Wrong DNS server: Set up the modem application to automatically use the correct DNS server.

List view

1. 1. Find "Profile Management"

Click Tools.
Click Options....
Click Profile Management.

2. 2. Create new data connection

Click New.

3. 3. Enter data connection name

Highlight the field below "Profile Name" and key in a name for the data connection.

4. 4. Enter APN

Highlight the field next to "APN".
If you're an Optus Business customer:
Key in yesbusiness
If you're an Optus Connect customer:
Key in connect
If you're an Optus Connectcap customer:
Key in connectcap
If you're an Optus Connectme customer:
Key in connectme
If you're an Optus Prepaid customer:
Key in preconnect

5. 5. Save and activate data connection

Click Save to save the data connection.
Click Default to activate the data connection.

6. 6. Exit

Click OK to close the window.
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