Device Guides


A network is found but I can't establish a connection to the internet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Key in the correct APN.

Possible cause 2:

Wrong APN

Solution:

Key in the correct APN.

1. Find "Profile Management"
Click Tools.
Click Options....
Click Profile Management.
2. Create new data connection
Click New.
3. Enter data connection name
Highlight the field below "Profile Name" and key in a name for the data connection.
4. Enter APN
Highlight the field next to "APN".
If you're an Optus Business customer:
Key in yesbusiness
If you're an Optus Connect customer:
Key in connect
If you're an Optus Connectcap customer:
Key in connectcap
If you're an Optus Connectme customer:
Key in connectme
If you're an Optus Prepaid customer:
Key in preconnect
5. Save and activate data connection
Click Save to save the data connection.
Click Default to activate the data connection.
6. Exit
Click OK to close the window.

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