Lower speeds than expected

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No 4G connection established: Check if the modem application has established a 4G connection. If you don't have a 4G connection, make sure that the modem application is set to search for both 2G, 3G and 4G networks. If you're still not able to establish a 4G connection to the internet, you don't have 4G coverage. View our network coverage map.