Device Guides


A network is found but I can't establish a connection to the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Wrong APN: Key in the correct APN.

List view

1. 1. Find "Profile Management"

Click Tools.
Click Options....
Click Profile Management.

2. 2. Create new data connection

Click New.

3. 3. Enter data connection name

Key in the required name for the data connection.
OPTUS E3276 4G USB Modem / Snow Leopard

4. 4. Enter APN

Highlight Static.
Highlight the field next to "APN".
If you're an Optus Business customer:
Key in yesbusiness
If you're an Optus Connect customer:
Key in connect
If you're an Optus Connectcap customer:
Key in connectcap
If you're an Optus Connectme customer:
Key in connectme
If you're an Optus Prepaid customer:
Key in preconnect

5. 5. Save and activate data connection

Click Save to save the data connection.
Click Default to activate the data connection.

6. 6. Exit

Click OK to close the window.
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