Device Guides


I can't establish a wireless connection to my router

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


If you've forgotten your password, you can establish a connection using your new password.

Possible cause 1:

Wrong password on your computer

Solution:

If you've forgotten your password, you can establish a connection using your new password.

1. Turn on your router
Tap On/Off to turn on your router.
2. Establish connection to Wi-Fi Hotspot
Do the following in Windows:
Click the network icon.
Highlight the name of your Wi-Fi Hotspot and click Connect.
You can see the name and password for your Wi-Fi hotspot on the back of your router.
Key in the password for your Wi-Fi Hotspot and click Next.
A connection to your Wi-Fi Hotspot is established.
3. Establish a connection to the router web interface
Open a browser.
Key in 192.168.1.1 in the address bar and tap Enter.
Highlight the field next to "User name" and key in admin
Highlight the field next to "Password" and key in admin
Click Login.
If you're asked to key in your PIN:
Highlight the field next to "PIN" and key in your PIN (default is 0000).
Click Submit.
4. Find "Internet Connection"
Click Internet.
Click Internet Connection.
5. Establish a connection to the internet
Click Connect.
A connection to the internet is established.

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