Device Guides


I've established a connection to the router but I can't browse the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Wrong APN: Key in the correct APN.

List view

1. 1. Turn on your router

Tap On/Off to turn on your router.

2. 2. Establish connection to Wi-Fi Hotspot

Do the following in Windows:
Click the network icon.
Highlight the name of your Wi-Fi Hotspot and click Connect.
You can see the name and password for your Wi-Fi hotspot on the back of your router.
Key in the password for your Wi-Fi Hotspot and click OK.
A connection to your Wi-Fi Hotspot is established.

3. 3. Establish a connection to the router web interface

Open a browser.
Key in 192.168.1.1 in the address bar and tap Enter.
Highlight the field next to "User name" and key in admin
Highlight the field next to "Password" and key in admin
Click Login.
If you're asked to key in your PIN:
Highlight the field next to "PIN" and key in your PIN (default is 0000).
Click Submit.

4. 4. Find "Internet"

Click Internet.

5. 5. Create new data connection

Click Add.

6. 6. Enter data connection name

Highlight the field next to "Profile name" and key in Optus Yes Internet

7. 7. Enter APN

Highlight the field next to "APN".
If you're an Optus Business customer:
Key in yesbusiness
If you're an Optus Connect customer:
Key in connect
If you're an Optus Connectcap customer:
Key in connectcap
If you're an Optus Connectme customer:
Key in connectme
If you're an Optus Prepaid customer:
Key in preconnect

8. 8. Save data connection

Click Submit.

9. 9. Activate data connection

Click Internet Connection.
Click the drop down list next to "Profile" and highlight the data connection.
Click Submit.

10. 10. Exit

Click Logout.
Click OK to confirm.
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