Device Guides


I can't establish a wireless connection to my router

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Change the name of your Wi-Fi Hotspot.

Possible cause 1:

Your Wi-Fi Hotspot has a name identical to another Wi-Fi Hotspot

Solution:

Change the name of your Wi-Fi Hotspot.

1. Turn on your router
Tap On/Off to turn on your router.
2. Establish connection to Wi-Fi Hotspot
Do the following in Mac OS X:
Click the Wi-Fi icon.
Click the name of your Wi-Fi Hotspot.
You can see the name and password for your Wi-Fi hotspot on the back of your router.
Key in the password for your Wi-Fi Hotspot and click Join.
A connection to your Wi-Fi Hotspot is established.
3. Establish a connection to the router web interface
Open a browser.
Key in 192.168.1.1 in the address bar and tap Enter.
Highlight the field next to "User name" and key in admin
Highlight the field next to "Password" and key in admin
Click Login.
If you're asked to key in your PIN:
Highlight the field next to "PIN" and key in your PIN (default is 0000).
Click Submit.
4. Find "WiFi"
Click WiFi.
5. Enter Wi-Fi Hotspot name
Highlight the field next to "Wifi network name (SSID)" and key in the required name for your Wi-Fi Hotspot.
6. Enter Wi-Fi Hotspot password
Highlight the field next to "Password" and key in the required password for your Wi-Fi Hotspot.
7. Save settings
Click Submit.
8. Exit
Click Logout.
Click OK to confirm.

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