Device Guides


I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The MMS isn't written correctly: See how to write and send an MMS.

List view

1. Create new MMS

Tap Messages.
Tap New message.

2. Select recipient

Tap To and key in the first letters of the recipient's name.
Tap the required contact.

3. Write text

Tap the text input field and write the text for your MMS.

4. Insert picture

Tap the attachment icon.
Tap Pictures.
Tap Photos and go to the required folder.
Tap the required picture.

5. Insert video clip

Tap the attachment icon.
Tap Videos and go to the required folder.
Tap the required video clip.

6. Insert audio file

Tap the attachment icon.
Tap Sound and go to the required folder.
Tap the required audio file.
Tap OK.

7. Send the MMS

Tap SIM1Send when you've written your MMS.

8. Return to the home screen

Tap the Home key to return to the home screen.
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