Device Guides


I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Set up your mobile phone for POP3 email.

Possible cause 2:

Your mobile phone hasn't been correctly set up for POP3 email

Solution:

Set up your mobile phone for POP3 email.

Find "Accounts & sync"
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap General.
Tap Accounts & sync.
Create new email account
Tap Add.
Tap Email.
Enter email address
Tap Email address (Support all common mailboxes) and key in your email address.
Enter password
Tap Password and key in the password for your email account.
Select server type
Tap the server type drop down list.
Tap POP3.
Tap Sign in.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Enter username
Tap Username and key in the username for your email account.
Enter incoming server
Tap POP3 Server and key in the name your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
Enter incoming port number
Tap Port and key in 110.
Turn off encryption of incoming email
Tap Security type.
Tap None to turn off the function.
Enter outgoing server
Tap SMTP server and key in smtp.optusnet.com.au.
Enter outgoing port number
Tap Port and key in 25.
Turn off encryption of outgoing email
Tap Security type.
Tap None to turn off the function.
Tap Done.
Enter account name
Tap Nickname and key in the required name.
Select settings for retrieval of new email
Tap Inbox sync frequency.
Tap the required setting.
Tap Done.
Return to the home screen
Tap the Home key to return to the home screen.

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