Device Guides
OPPO Find X2 Pro
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I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
1. Find "Users & Accounts"
2. Create new email account
3. Select server type
4. Enter email address
5. Enter password
6. Enter domain and username
7. Enter account name
8. Enter server address
9. Turn encryption of incoming email on or off
10. Enter port number
11. Select client certificate
12. Enter sender name
13. Select data types for synchronisation
14. Turn email notifications on or off
15. Select setting for retrieval of new email
16. Return to the home screen
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Users & Accounts.
Tap Add Account.
Tap Exchange.
Tap the field below "Email Account" and key in your email address.
Tap Account Password and key in the password for your email account.
Tap Manual Setup.
Tap Username and key in the username.
Tap Account and key in the required name.
Tap Server and key in the server address.
Tap Security type.
Tap the required setting.
Tap Port and key in the port number.
To turn on the function, tap Client Certificate and follow the instructions on the screen to install the required certificate.
Tap Sign In.
Tap Sender Name and key in the required sender name.
Tap OK.
Tap the indicators next to the required data types to turn synchronisation on or off.
Tap Done.
Slide your finger right starting form the left side of the screen.
Tap Settings.
Tap Notifications.
Tap the indicator next to "Allow Notifications" to turn the function on or off.
Tap the Return key.
Tap the required email account.
Tap Sync Frequency.
Tap the required setting.
Tap the Home key to return to the home screen.
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