Device Guides
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone hasn't been correctly set up for POP3 email: Set up your mobile phone for POP3 email.
List view
1. Find "Users & Accounts"
Slide two fingers downwards starting from the top the screen.
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Tap the settings icon.
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Tap Users & Accounts.
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2. Create new email account
Tap Add Account.
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3. Select server type
Tap IMAP/POP3.
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4. Enter email address
Tap the field below "Email Account" and key in your email address.
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5. Enter password
Tap Account Password and key in the password for your email account.
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Tap Sign In.
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6. Enter sender name
Tap Sender Name and key in the required sender name.
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Tap OK.
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Tap Done.
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7. Turn email notifications on or off
Slide your finger right starting form the left side of the screen.
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Tap Settings.
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Tap Notifications.
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Tap the indicator next to "Allow Notifications" to turn the function on or off.
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Tap the Return key.
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8. Enter account name
Tap the required account.
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Tap Account and key in the required name.
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Tap OK.
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9. Select setting for retrieval of new email
Tap Sync Frequency.
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Tap the required setting.
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10. Enter username
Tap Manual Setup.
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Tap Advanced Settings.
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Tap Username and key in the username for your email account.
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11. Enter incoming server
Tap Incoming Server and key in the name your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
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mail.optusnet.com.au
12. Turn off encryption of incoming email
Tap Security Type.
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Tap None.
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13. Enter incoming port number
Tap Port and key in 110.
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110
14. Enter outgoing server
Tap Outgoing Server and key in smtp.optusnet.com.au.
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smtp.optusnet.com.au
15. Turn off encryption of outgoing email
Tap Security Type.
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Tap None.
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16. Enter outgoing port number
Tap Port and key in 25.
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25
Tap Sign In.
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17. Return to the home screen
Tap the Home key to return to the home screen.
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