Device Guides

I can't make voice calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The selected network is out of range: Turn on automatic network selection.

List view

1. Find "Carrier"

Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap SIM Card & Mobile Data.
Tap the name of your SIM.
Tap Carrier.

2. Select network manually

Tap the indicator next to "Auto Select".
Tap Off.
Tap Off to turn off the function and wait while your mobile phone searches for networks.
Tap the required network.

3. Select network automatically

Tap the indicator next to "Auto Select" to turn on the function.

4. Return to the home screen

Tap the Home key to return to the home screen.
Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks