Device Guides
I can't receive voice calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Divert of all calls is turned on: Cancel all diverts.
List view
1. Find "Call Forwarding"
Tap the phone icon.
Tap the menu icon.
Tap Settings.
Tap Carrier Call Settings.
Tap Call Forwarding.
2. Cancel all diverts
Tap the required divert type.
Tap Off.
3. Return to the home screen
Tap the Home key to return to the home screen.