Device Guides

No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on the message tone.

Possible cause 1:

The message tone has been turned off


Turn on the message tone.

Find "Notification Management"
Tap the message icon.
Tap the menu icon.
Tap Settings.
Tap Notification Management.
Turn on notifications
Tap the indicator next to "Allow Notifications" to turn on the function.
Select message tone
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Sound & Vibration.
Tap Message Tone.
Tap the different message tones to hear them.
Once you've found a message tone you like, tap the Return key.
Return to the home screen
Tap the Home key to return to the home screen.

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