Device Guides
OPPO A78 5G
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I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
1. Find "Users & accounts"
2. Create new email account
3. Select server type
4. Enter email address
5. Enter password
6. Return to the home screen
7. Find "Gmail"
8. Enter account name
9. Enter sender name
10. Select setting for retrieval of new email
11. Turn on email synchronisation
12. Select data types for synchronisation
13. Turn email notifications on or off
14. Return to the home screen
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Users & accounts.
Tap Add account.
Tap Exchange.
Tap the field below "Email" and key in your email address.
Tap Next.
Tap Password and key in the password for your email account.
Tap Sign in.
Tap Done.
Tap the Home key to return to the home screen.
Slide your finger upwards on the screen.
Tap Gmail.
Tap the menu icon.
Tap Settings.
Tap the required account.
Tap Account name and key in the required name.
Tap OK.
Tap Your name and key in the required sender name.
Tap OK.
Tap Sync frequency.
Tap the required setting.
Tap the field next to "Sync email" to turn on the function.
Tap the fields next to the required data types to turn synchronisation on or off.
Tap the field next to "Email notifications" to turn the function on or off.
Tap the Home key to return to the home screen.
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