Device Guides


I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Data roaming is turned off: Turn on data roaming.

List view

1. Find "Mobile network"

Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Mobile network.

2. Turn data roaming on or off

Tap the name of your SIM.
Tap the indicator next to "Data roaming" to turn the function on or off.
If you turn on the function, tap Turn On.

3. Return to the home screen

Tap the Home key to return to the home screen.
Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks