Device Guides

I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Set up your mobile phone for MMS.

Possible cause 1:

Your mobile phone hasn't been correctly set up for MMS


Set up your mobile phone for MMS.

Find "Add an MMS APN"
Slide your finger downwards starting from the top of the screen.
Tap All settings.
Tap Network & wireless.
Tap Mobile & SIM.
Tap SIM settings.
Tap Add an MMS APN.
Enter APN
Tap the field below "APN" and key in mms.
Select authentication type
Tap the drop down list below "Type of sign-in info".
Tap PAP.
Enter IP address
Tap the field below "Proxy server" and key in
Enter port number
Tap the field below "Proxy port" and key in 8070.
Enter MMS centre
Tap the field below "MMSC (URL)" and key in
Save data connection
Tap Save.
Tap OK.
Return to the home screen
Tap the Home key to return to the home screen.

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