Device Guides


I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Set up your mobile phone for POP3 email.

Possible cause 1:

Your mobile phone hasn't been correctly set up for POP3 email

Solution:

Set up your mobile phone for POP3 email.

Find "Your email and accounts"
Slide your finger downwards on the screen.
Tap All settings.
Tap Accounts.
Tap Your email and accounts.
Create new email account
Tap Add an account.
Tap Other account.
If the name of your email provider is on the list, tap this instead.
Enter email address
Tap the field below "Email address" and key in your email address.
Enter password
Tap the field below "Password" and key in the required password.
Tap Sign in.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Enter account name
Tap the field below "Account name" and key in the required name.
Enter sender name
Tap the field below "Your name" and key in the required sender name.
Enter incoming server
Tap the field below "Incoming email server" and key in the name of your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
Select server type
Tap the drop down list below "Account type".
Tap POP3.
Enter username
Tap the field below "Username" and key in the username for your email account.
Enter incoming server
Tap the field below "Outgoing (SMTP) email server" and key in smtp.optusnet.com.au.
Turn off SMTP authentication
Tap Outgoing server requires authentication to turn off the function.
Tap Use the same username and password for sending email to turn off the function.
Turn off encryption of incoming email
Tap Require SSL for incoming email to turn off the function.
Turn off encryption of outgoing email
Tap Require SSL for outgoing email to turn off the function.
Finish setup
Tap Sign in.
Tap Done.
Return to the home screen
Tap the Home key to return to the home screen.

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