Device Guides

I can't use of one my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The app is damaged or has not been updated to the newest version.: Uninstall the app and install it again.

List view

1. Uninstall apps

Slide your finger left on the screen.
Tap and hold the required app until a pop-up menu is displayed.
Tap Uninstall.
Tap yes.

2. Return to the home screen

Tap the Home key to return to the home screen.
Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks